Refund policy

A. Instructions on Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us (LuMoo Home, Rotstraße 10, 74597 Stimpfach, Germany, email: lumoohome@gmail.com, telephone: +49 15209714521) of your decision to withdraw from this contract by means of an unequivocal statement, for example a letter sent by post or an email. You may use the attached model withdrawal form, but this is not mandatory. You may also request a return directly through the self-service portal in your customer account.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive your communication concerning your withdrawal from this contract. We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever occurs first.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods.

B. Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To: LuMoo Home, Rotstraße 10, 74597 Stimpfach, Germany, email: lumoohome@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods (*) / for the provision of the following service (*)

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate.